Arriva - Mobile app UX and design: M-ticket app
Designing a game-changing mobile ticketing app for Arriva Bus passengers
We conducted five extensive research projects involving external and internal sources, to help define the engineering personas that RS was looking to reach and highlight the vital elements in the process of software adoption.
By understanding how their customers behave across the full customer lifecycle, and overlaying pain points and moments of truth, we are able to inform future campaign work and help RS Components position themselves as 'the' brand for engineers.
Over 200 suggestions for improvement, tackling every customer pain point resulted in a new email strategy, multiple series of training videos, an end-to-end parts manager app and an overhaul of customer data.
These maps became the foundation for RS Components’ journey to enabling customers to "realise their big ideas and shape the future.”
We used these insights directly to power our campaigns and create what the RS team called
"the best product launch we have ever done".
Client Services Director
Kay has been with us since the beginning of the relationship with RS Components over 6 years ago and has led them through over 15 different projects ranging from research to integrated campaigns.
Want to work with Kay? Drop her an email:
Head of Content
Oliver is well-versed in the art of bringing B2B products to life. He often leads research projects, defines our brands' voice and messaging frameworks and has even written over 100 pages of search-optimised content for the Bostik development.
Want to work with Oliver? Drop him an email:
Head of Creative
Paul is the mastermind at Freestyle, looking after the creative direction of our clients. When he's not working on strategies and designing campaigns, you'll find him taking part in #OneMinuteBriefs or sketching away in his notebook.
Want to work with Paul? Drop him a line: Paul.firstname.lastname@example.org