CX short reads

 

Make an impact on your sales and customer experience with our collection of guides, research and thinking.

CX SHORT READS

 

My forever home?
I'm just getting started.

 

How empathy in digital experiences can help shift mindsets around moving home and downsizing in later life.

 

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GUIDE

 

Membership organisations: staying relevant in 2021


A playbook of tactics to take advantage of changing customer attitudes.

 

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CX SHORT READ

 

Playing smart in a post-pandemic travel industry


Discover how to capitalise on the post-COVID opportunity, to own the booking phase, plan revenue and create consistent, confident customer experiences.

 

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